Helpie FAQ
- What if I lost my job prior to March 1st or was delinquent prior to March 1st?
This program is hardships created by Covid-19. If you were delinquent more than 30 days prior to March 1st, you will not be eligible for any grant assistance.
- What happens if the money runs out?
Unfortunately, as with most Covid-19 programs, funds are limited and therefore complete applications will be processed in the order they are received until funding remains available.
- What if I'm missing some of the documentation you’ve requested?
Unfortunately, your application will not be reviewed until all documentation is received.
- What if I don’t get an email reply or a response? Is there a number to call?
Yes, if you did not receive an email reply, first check your junk mail. If no email is received, then you may contact HomeFree-USA direct by dialing 855-493-4002 or by sending an email to
- If I am approved, will the money be sent directly to me?
No, any funds disbursed under this grant will be made directly to your lender on your behalf of you the homeowner. Therefore, it is essential that you provide us with accurate documents.
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